Frequently Asked Questions
Everything you need to know about shopping with MOVA-GLOBAL
How long does shipping take for international orders?
International shipping typically takes 7-14 business days depending on your location. Once your order is processed, you will receive a tracking number via email to monitor your delivery status.
What is your return and exchange policy?
We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition. Please contact our support team to initiate a return authorization.
Which payment methods do you accept?
MOVA-GLOBAL accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are the products on MOVA-GLOBAL authentic?
Yes, we guarantee that all products sold on our platform are 100% authentic and sourced directly from authorized manufacturers and distributors.
How can I track my order?
Once your order ships, you will receive an email containing a tracking link. You can also log into your MOVA-GLOBAL account to view your order history and real-time shipping updates.
Do you offer customer support for technical issues?
Our dedicated support team is available 24/7 via live chat and email to help with any technical issues, product inquiries, or order concerns you may have.